Job Description

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR I draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR I will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements: Ability to provide quality, error free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. *Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.* Required Education: High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred (Required in California, Nevada, and Washington). Work Experience: Minimum of 12 months experience. One(+) years phlebotomy experience REQUIRED DUE TO HEAVY PATIENT VOLUME AT THIS SITE. Customer service in a retail or service environment preferred. Keyboard/data entry experience a must. Additional Job Details: Must list home city on resume - rate is based on years of DIRECT EXPERIENCE as listed in resume. Overlapping roles do not count twice. Please refer to Southeast rate card breakdown provided by Broadleaf, if any questions. Candidate must have reliable transportation to get to/from worksite without issue (bus, Uber, rideshare is not reliable transportation). Must be available to work whenever scheduled, BE ON TIME, and stay for the entire shift. Excessive absenteeism/tardiness is not tolerated and will be cause for termination Please ensure that you are verifying the commute time to/from the physical work location when submitting candidates. Candidates need to be within a 20-25 min commute window to ensure their ability to travel to/from the site for coverage.

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