The Patient Business Services Supervisor leads and supports the patient billing and customer service teams within a healthcare setting. This role involves resolving patient issues, managing workqueues, and collaborating with management to identify process improvements. Requires experience in hospital or physician billing, collections, and knowledge of Medicaid, Medicare, and commercial insurance programs.
POSITION SUMMARY/RESPONSIBILITIES
The Customer Service Supervisor will be a hands-on, working leader responsible for assisting the Manager and Assistant Director of Patient Business Services with coordinating efforts within the customer service and client billing departments. Responsible for assisting customer service with resolution of patient issues and resolution of assigned workqueues. Supports the Manager in the identification of opportunities for improvement and resolution of identified issues.
EDUCATION/EXPERIENCE
A High School graduate or equivalent is required. A combined minimum of (3) years’ experience in hospital or physician billing, collections and auditing is required. Must have knowledge of Texas Medicaid, Medicare, Commercial insurance programs. Must possess strong interpersonal and communications skills.
patient billing, customer service, patient business services, medical billing, collections, auditing, Medicaid, Medicare, insurance programs, healthcare administration
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