Job Description

Job Title Implementation Specialist

Non-Exempt: No

Remote: Yes

Department: Implementation

Reports To: Implementation Program Manager

Work Hours: 8 AM – 5 PM ET

About MuniBilling

MuniBilling provides a comprehensive Electronic Bill Payment & Presentment as a Service (EBPPaaS) for public and private municipalities, homeowner associations, and property management groups. We offer both subscription and flexible managed service solutions. We are experts in modernizing billing operations and are devoted to our clients' success through implementation and beyond.

Headquartered in Greensboro, North Carolina, we have an informal, collaborative environment and understand the value of feedback and open communication. Full-time, competitive pay, great benefits (medical, dental, vision, life), 401k with company match, and a great work environment.

Mission

The mission of the Implementation Team is to facilitate the fulfillment of MuniBilling solutions in the timeliest manner possible while improving client processes and boosting operational efficiencies.

The Implementation Specialist contributes to MuniBilling’s value proposition by:

• Supporting the migration of clients from their legacy billing system to the MuniBilling SaaS platform.
• Extracting, Transforming, and Loading (ETL) data from client legacy systems into the MuniBilling application.
• Gathering and documenting the client’s business requirements.
• Configuring the business rules in the MuniBilling platform to confirm the client’s operating environment.

Career Growth Opportunities:

MuniBilling offers robust career growth options, including vertical growth within a specific domain of subject matter expertise (SME) and career diversity across other domains of MuniBilling.

Essential Functions:

• Under the guidance of an Implementation Manager’s client-specific project plan:
• Manage the extraction, transformation, and loading (ETL) of the client’s historical data into the MuniBilling software application.
• Facilitate progressive milestones of ETL and data modeling – partially filtered through full conversion.
• Reconcile export and import records back to source data including spelling, syntax and nomenclature.
• Identify and eliminate duplicate, obsolete, and unnecessary data.
• Qualify and quantify data for legitimacy, including:
• Date time format and date ranges
• Data and numerical character set conversions
• Data encoding, units of measure and currency format
• Ensure required field sets are not left blank
• Eliminate redundant leading and trailing spaces and Null characters
• Validate integrity of parent-child data relationships.
• Using the MuniBilling business rule worksheets, gather and document the client’s business rules to govern the invoice lifecycle.
• Configure the business rules in the MuniBilling platform.
• Establish the production automation activities for processing the spectrum of usage data feeds, (e.g., real time, batch, paper, spreadsheet, etc.) to support the client’s business operation.
• Customize the documentation using the MuniBilling training tutorial templates to support the client’s specific business operations.
• Coordinate with the respective MuniBilling production professional services team, (e.g., Client Success or Managed Services) to streamline the production cutover activities.
• Ensure all client-specific documentation is cataloged adequately in the designated MuniBilling client source network directory repository.
• Facilitate end-user and train-the-trainer sessions.
• Participate in client implementation Sprint Planning Meetings, Daily Standups, Sprint Reviews and Retrospectives.
• Assist with building and maintaining efficient, reusable, and reliable components of the MuniBilling Implementation toolkit.
• Participate in root-cause analysis (RCA) and corrective action initiatives to identify, isolate, and prevent the recurrence of problems that can adversely impact the successful and timely completion of implementations.
• Help the implementation cadre troubleshoot issues as needed.
• Collaborate with all Implementation team members to understand the client’s business requirements, troubleshoot issues, and assist with implementation activities as needed.
• Maintain the client source in the designed client network directory.

Competencies:

• Excellent verbal and written communication skills.
• Ability to collaborate with multifamily property management professionals and stakeholders in utility billing projects.
• Skilled in using desktop tools such as MS Access and Excel to organize, analyze, clean, and transform data.
• Strong attention to detail and ability to troubleshoot complex billing data issues.
• Ability to plan work and meet deadlines in a self-governing manner.
• Passion for end-to-end implementations: discovery, data migration, configuration, testing, training, go-live, and stabilization.

Supervisory Responsibilities:

• None

Required Education and Experience:

• 2+ years of experience in software implementations within the multifamily housing or property management sector.
• Experience with utility billing processes, submetering, or usage-based billing systems strongly preferred.
• 2+ years’ experience with data conversion activities, including ETL.
• 1 year managing complex projects following a project plan template.
• Practical knowledge of relational-database SQL query tools.
• Experience with data extraction tools (e.g., Accern, Altair, Veryfi, Astera, Improvado).
• Experience transposing, splitting, and cleaning data.
• Experience designing lookups to validate or merge data sets.
• Experience working collaboratively with client stakeholders to implement a complex solution.
• Experience analyzing a database schema including relational entities across tables.

Preferred Education and Experience:

• Associate's degree or equivalent Project Management certification.
• Understanding of SaaS applications.
• Experience leading the implementation of complex software applications such as ERP, CRM, etc.
• Familiarity with metered usage data feeds.

Affirmative Action/EEO statement

MuniBilling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Affirmative Action/EEO statement

MuniBilling is proud to be a drug-free workplace. Applicants and employees may be tested for alcohol and illegal drugs as a condition of employment or during employment.

Other duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.

Internal Candidates Only:

Internal Candidates must meet all metrics in their current role to be considered for internal career transition. If the internal candidate is interested in the posted role, they must have approval from their immediate supervisor.

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