Job Description

Enterprise IT Support Officer - Equipment and Network Installer at ManTech summary:

The Enterprise IT Support Officer - Equipment and Network Installer is responsible for installing and maintaining network infrastructure, including CAT5 and fiber optic cabling, and deploying desktop IT equipment in dynamic enterprise environments. This role requires troubleshooting technical issues, supporting network and telecommunications hardware installations, and collaborating with a team to ensure continuous IT operations. The position demands physical mobility, technical certifications, and the ability to work flexible hours including occasional extended shifts.

MANTECH seeks a motivated, career and customer-oriented Enterprise IT Support Officer (EITSO) – Equipment & Network Installer to join our team in McLean, VA . In this role, serve on a team of IT support professionals responsible for installing network equipment while providing a productive and collaborative computer workspace (new or renovated) to support dynamic mission requirements. 

Responsibilities include, but are not limited to:

• Supporting all facets of network installations, which includes the physical placement of CAT5 and fiber optic cable, wall jacks, racks, and communications equipment as required.
• Installing, pulling and terminating cable, determining and implementing required pin outs, cards power supplies, testing and documenting installations, dressing and labeling cables, racks, patch panels, etc.
• Staging and installing desktop computers, laptops, monitors, keyboards, mice, printers, scanners, and other peripheral devices.
• Supporting projects that include cabling and implementation in accordance with design documents and build-to packages.
• Local travel will be required between customer buildings or temporary assignment to an alternate location in support of special projects.
• Member of a team comprised of a variety of skills that provide coverage from 6:00 a.m. – 6:00 p.m. with flexibility to support 24x7 operations as needed; may need to work extended hours during critical peaks and be available to meet last minute requests.

Basic Qualifications:

• Bachelor’s Degree and 2+ years of experiences, or a combination of education and work experience equivalent to 4+ years. Minimum 2 years of experience supporting IT installation in the customer environment.
• Excellent knowledge of various cabling methodologies, industry standards, troubleshooting techniques, and reading/understanding cable run lists.
• Experience with installing endpoints including but not limited to desktop IT equipment, printers, VOIP and digital phones, network switches.
• Experience resolving technical problems and answering queries by that involve computer hardware, network, and telecommunications systems.
• Strong understanding of PC hardware and software.

Preferred Qualifications:

• CompTIA A+ or Network+ Certification.,
• Related work experience in IT hardware and cabling installation.
• Experience with implementation on the Sponsor's network LAN infrastructure.
• Ability to adapt to quickly changing tasks and requirements and the ability to quickly learn new skills while on the job.

Security Clearance Requirements:

• Must have a current/active TS/SCI with Polygraph.

Physical Requirements:

• Must be able to remain in a stationary position at least 25% of the time. Constantly operate a computer, phone, and other office equipment for extended periods of time.
• Must be able to move/traverse within and between buildings and offices majority of the time, position self to maintain equipment and cabling, including under the desks, while moving floor tiles, and in server closets, some of which may be confined spaces.
• Must be able to move Audio/Visual or Computer equipment weighing 50+ pounds, some equipment may require team-lift or the use of carts. Ascends/descends a ladder, 10+ feet high while pulling cables and adjusting equipment.

Keywords:

network installation, cable pulling, CAT5, fiber optic, IT support, hardware installation, desktop deployment, network troubleshooting, CompTIA A+, Network+

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