Description Customer Success Specialist Controlled Holdings, an industry disrupter in the market of HVAC software and controls, is currently seeking a driven and adaptive Customer Success Specialistto join our quickly growing team! This entry level position serves to maximize the overall customer experience. This individual will play a key role in ensuring customer success, retention, and growth, and will work closely with cross-functional teams to achieve these goals. Our Values: Start with People First Own It Solve Problems at Their Core Operate with Urgency Never Stop Learning Demand Excellence, Not Perfection Work Hard While Having Fun What you bring to the team: You are a fast learner and have a high technical aptitude that helps you learn software and new initiatives easily You are self-motivated You enjoy human interaction and are good at making connections with others You love the challenge of solving problems at their core You are extremely detail-oriented and organized, especially with documenting customer interactions You have the ability to multi-task to make sure customer calls, emails and trainings don't slip through the cracks You love to exceed customer expectations You are a proactive problem solver You are an excellent communicator - both verbally and written Details, Details: Conduct virtual contractor trainings and coaching sessions via Teams Provide support to new and existing customers to ensure satisfaction and complete understanding of product offerings Work with Sales Reps to transition customers from contract-signing to post-sale support initiatives Serve as the main point of contact for questions/concerns for customers Understand the customers' desired outcomes and work with them to ensure they experience the most value possible along the way Confirm that each account has correct Contact information updated Identify, research, and resolve any key issues customers might face Work internally with different departments to develop resolutions as issues arise Provide reporting and analysis data to customers highlighting the health of their accounts and what measures they could take to improve Monitor and identify Customer trends across select accounts to uncover strengths or weaknesses with the programs Other duties as assigned Why join our team?: We take ourselves lightly and our work seriously Generous PTO including your birthday off, HBD! On Wednesdays...we eat Donuts Hybrid work environment Our employee initiatives promote work-life balance We push our employees to grow professionally and personally Controlled Holdings
.... Key Accountabilities Work in an engineering team atmosphere understand design requirements... ...of Co-Op or internship experience in field of Degree. ~ Knowledge of machine... ...Support Wellbeing Program Community Service and Engagement Programs Product Programs...
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ARDMS - RDMS - Obstetrics and Gynecology (OB/GYN) Tutor Join Varsity Tutors, a Nerdy Company, as an ARDMS - RDMS - Obstetrics and Gynecology (OB/GYN) Tutor and help students excel in their careers. This role offers flexible scheduling, competitive pay, and the ability...
...efficiently, handling transactions accurately and maintaining cash drawer integrity. Maintain knowledge of current promotions, sales, and store policies to effectively communicate with customers. Supervise sales floor activities to ensure a well-organized and visually...